REFUND & RETURNS

 

SED Electrical Products Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of an item

Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to the original payment method. We will notify you once this has been completed through email.

(SED Electrical Products Ltd) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please return your product to:

 

SED Electrical Products Ltd

Bolas Manor

Telford

TF6 6PQ

 

Along with a copy of the original paperwork or reference number from the original order

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

  • Items with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

 

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty.

Exchanges (if applicable)

SED Electrical Products Ltd will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim,

You can expect SED Electrical Products Ltd to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sedelectricalproducts.co.uk.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Send your item along with a copy of the original paperwork from the original order to:

SED Electrical Products Ltd

Bolas Manor

Telford

TF6 6PQ

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.